Privacy, Accessibility & Website Policies

Privacy Policy

Your privacy matters deeply to me. At Willow Roots Therapy, PLLC, I’m committed to maintaining the confidentiality and security of your personal and health information in accordance with HIPAA and professional ethics standards. This website and contact form are hosted through a HIPAA-compliant platform with a Business Associate Agreement (BAA) in place, which means your information is protected under HIPAA regulations. When you contact me through the website, I may collect basic information such as your name, email address, and phone number so that I can respond to inquiries, schedule consultations, or provide requested information. This information is used only for those purposes and is never shared or sold.

If you prefer, you’re always welcome to reach out directly or schedule through SonderMind, where I provide therapy services. SonderMind maintains its own privacy and security practices, which you can review in their Privacy Policy, Privacy Practices, and Terms of Service.

I take your trust seriously and use secure systems for communication and therapy sessions. If you have questions or concerns about how your information is handled, please reach out at sarah@wrootstherapy.com.

Accessibility Statement

I am committed to making my website accessible to all individuals, including those with disabilities. I strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to ensure a user-friendly and inclusive experience for all visitors.

If you experience any difficulty accessing content or functionality on this site, or if you would like materials in an alternative format, please contact me at sarah@willowrootstherapy.com.  I welcome your feedback and will make reasonable efforts to address any accessibility issues.

Website Disclaimer

The information on this website is for educational and general informational purposes only. It is not intended as a substitute for professional therapy, diagnosis, or medical advice. Contacting me through this website or via email does not establish a therapist-client relationship. A therapeutic relationship is only formed after we have both agreed to begin services and have completed the necessary documentation.

If you are experiencing a mental health emergency, please call 988 (Suicide and Crisis Lifeline) or go to the nearest emergency room.